Refund & Return Policy

Thank you for shopping at Zip Memories.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Zip Memories, Siddha Town Madhyamgram. Kolkata 700110.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Zip Memories, accessible from https://zipmemories.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 2 days without giving any reason for doing so.

The deadline for cancelling an Order is 2 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
⦁ By email: [email protected]
⦁ Call or WhatsApp 9123343891

We will reimburse You no later than 4 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
In order for the Goods to be eligible for a return,  please make sure that:

⦁ The Goods were purchased in the last 7 days

⦁ Printing or Fabric quality if defective in that case Goods will be replaced Only. No money refund applicable.

⦁ The Goods are in the original packaging

⦁  Change the size or color of products, we can assist with that. Will be pay additional charge of 100/- for returning the items.

The following Goods cannot be returned:

⦁ The supply of Goods made to Your specifications or clearly personalized.

⦁ The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

⦁ The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

⦁ The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

⦁ Please make sure product size & color, when you purchase a Goods. Don’t be replaced or money refund by any chance for Goods wrong size & color chosen by you.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on SALE/OFFER cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
⦁ By email: [email protected]
⦁ Call or WhatsApp 91233438912